Refund policy
At Ovida, we aim to ensure your satisfaction with our products. If you're not satisfied, we offer a 30-day return policy. You have 30 days from the date of receiving your order to request a return.
Eligibility for Returns
To qualify for a return, the product must be:
- Unopened and unused
- In its original condition and packaging
- Accompanied by a receipt or proof of purchase
To initiate a return, contact us our Costumer care service Annabelle@justforya.com. Once your return is approved, we will provide a shipping label and instructions for sending back the product. Returns sent without prior approval will not be accepted.
For questions, feel free to reach out our Costumer care service Annabelle@justforya.com.
Damages and Issues
Please check your order upon arrival. If it’s defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Costumer care service annabelle@justforya.com. Please note that returns will need to be sent to the following address: OVIDA 4250 Paddock lane 75078 TEXAS, USA
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Costumer care service annabelle@justforya.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned,
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at annabelle@justforya.com.
Non-Returnable Items
The following items are not eligible for returns:
- Opened or used products
- Sale items or gift cards
Exchanges
To exchange an item, return the original product following approval, and place a new order for the replacement.
REFUND Once we receive and inspect your return, we will notify you of approval. Approved refunds will be processed to your original payment method within 10 business days.
If you have not received your refund within 15 business days of approval, contact us at Annabelle@justforya.com.
